Privacy policy

Introduction

Bonsai Matcha ("we", "us", "our"), operated by Maarten Lamberts, is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or place an order. We comply with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.

Data Controller

Maarten Lamberts
Trading as Bonsai Matcha
Carrer de Casanova 146, 08036 Barcelona, Spain
NIF: ESY7975402M
Email: bonsaimatcha.eu@gmail.com

What Data We Collect

  • Order information: name, email address, shipping address, billing address, phone number, and payment details.
  • Account information: email address and password if you create an account.
  • Browsing data: IP address, browser type, device information, pages visited, and referring URLs, collected via cookies and similar technologies.
  • Communication data: any information you provide when contacting us via email or contact forms.

How We Use Your Data

  • To process and fulfill your orders.
  • To communicate with you about your orders, including shipping updates.
  • To comply with legal obligations (tax, accounting, consumer protection).
  • To improve our website and customer experience.
  • To send marketing communications, only with your explicit consent.

Legal Basis for Processing

  • Contract performance: processing necessary to fulfill your order.
  • Legal obligation: tax and accounting requirements.
  • Legitimate interest: fraud prevention and website improvement.
  • Consent: marketing communications and non-essential cookies.

Third-Party Services

We share your data only as necessary with the following types of service providers:

  • Payment processors: to securely process your payments (e.g., Shopify Payments, PayPal).
  • Shipping carriers: to deliver your orders (e.g., UPS, DHL, Correos, SEUR).
  • Analytics: to understand website usage (e.g., Google Analytics).
  • Email marketing: to send communications you have opted into (e.g., Klaviyo).

We do not sell your personal data to third parties.

Cookies

Our website uses cookies to ensure proper functionality, analyze traffic, and personalize your experience. You can manage your cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Order data is retained for the legally required period for tax and accounting purposes.

Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to the processing of your data.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time for consent-based processing.
  • Lodge a complaint with your national data protection authority.

To exercise any of these rights, contact us at bonsaimatcha.eu@gmail.com.

Contact

For any privacy-related questions:
Email: bonsaimatcha.eu@gmail.com