Shipping policy

Shipping is handled by third-party carriers such as UPS, Correos, SEUR, or DHL. Once an order leaves our facility, the carrier becomes responsible for delivery timing, delays, and delivery attempts.

If your package is delayed, marked as “attempted delivery,” or requires address updates, please contact the courier directly using your tracking number. They will provide the fastest and most accurate assistance.

Of course, if a shipment is lost or arrives damaged, contact us and we’ll help resolve it.

Frequently asked questions

- Where can I find the terms and Conditions?

You can find a link to all terms and conditions at the bottom of each page of our webshop.

- Where is Bonsai Matcha Sourced

All of our matcha is sourced carefully and directly from farms in Japan

- How do I store my matcha?

Keep matcha in an airtight container, away from light, heat, and moisture. Store it in a cool place and refrigerate after opening for maximum freshness. Always close the lid tightly to protect the aroma and color.

- How do I prepare my matcha?

Use 1–2 grams of matcha, sift it, and whisk with a small amount of hot water (around 70–80°C) until smooth and frothy. Then add more water or milk depending on your preference.

– "Can I change my order?"

Orders cannot be changed once they are placed.

– "How do I manage my subscription?"

Subscriptions can be managed through the "Manage Subscription" button located at the bottom of every page.

- Where is Bonsai Matcha sourcing their matcha from?

Our matcha are manufactured in Japan. We carefully select our manufacturing partners to ensure our products are high quality.

Shipping is between €2,50 and € 3,50 for orders up to € 60,-. For orders exceeding this threshold shipping is free of charge.

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Shipping policy

Frequently asked questions